Last updated: March 2026
HitachiCool is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
We collect information that you provide directly to us through contact forms, quote requests, service inquiries, and newsletter subscriptions. This may include your name, email address, phone number, company name, job title, and project-specific technical requirements.
We also automatically collect certain information when you visit our website, including IP address, browser type, operating system, referring URL, pages visited, and time spent on each page.
We use the collected information for the following purposes:
We do not sell your personal information to third parties. We may share your information with authorized distributors and service partners in your region solely for the purpose of fulfilling your product or service request. We may also share data with cloud service providers who support our IoT monitoring platform, under strict data processing agreements.
If you use HitachiCool equipment with cloud monitoring features, we collect operational data from your systems including temperature, pressure, power consumption, and fault codes. This data is used exclusively for system optimization, predictive maintenance, and performance reporting. Equipment operational data is anonymized before any use in aggregate analysis.
We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security audits to protect your personal and operational data. Our cloud infrastructure is ISO 27001 certified.
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Equipment operational data is retained for the duration of your service agreement plus 12 months.
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You may also opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
Our website uses cookies to improve functionality and analyze usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may limit certain website features.
For privacy-related questions or to exercise your data rights, please contact our Data Protection Officer at [email protected] or through our Contact Us page.